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Pełna treść ogłoszenia Compliance Operations Analyst Spanish/ English
We are a leading global money transfer and payment services company, enabling consumers who are not fully served by traditional financial institutions to meet their financial needs. Dynamic and fast-growing, the company is headquartered in the United States and offers its services in more than 200 countries and territories.
A pivotal component of our global strategy is a new Global Business Center which is located in Warsaw. As part of the inaugural team in this location, you will have the opportunity to shape the future of the companys Polish operations as well as enhance your own career. A dynamic organization with a culture of innovation, action and internal promotion, which offers competitive compensation and benefits packages and is looking for high performers that are ready to be part of the companys success.
The Compliance Operations Analyst is responsible for identifying fraudulent and suspicious transactions by conducting escalated consumer interviews and making real-time decisions regarding high-risk activity. The Analyst identifies patterns of suspicious activity and may utilize real-time environments to assess activity as it happens. This position is operational in focus, ensuring consumer call handling and transaction reviews are conducted in-line with business service level targets.
Accurate tracking of activities is crucial in this heavily regulated environment. Additionally, the Analyst will maintain awareness of current trends and regulations in consumer fraud, fraud prevention, and detection techniques.
Performs consumer interviews related to high-risk transactions.
Reviews transactions for high-risk activity; prevent suspicious and fraudulent activities from being completed through MGI systems/partners
Accurately documents the details of activity which is used for various regulatory and operational reporting
Escalates issues to management and other functional areas as appropriate regarding unusual activity, abnormal transactions, customer care issues, or escalated customer situations
Processes internal requests received from other functional areas to prevent high-risk transactions
Performs other duties as needed to establish, build, maintain and support the overall service levels and obligations of Compliance Operations
Experience required for the role:
-Strong customer service experience with 2 years of problem resolution oriented customer service
-2+ years of financial services experience
-Understanding of regulatory requirements related to fraud detection/investigation
(knowledge of SARs, USA, PATRIOT Act, OFAC, Reg. CC and FACTA would be an asset but is not required)
-Very good English and Spanish
-Ability to work independently and with minimal supervision
-Demonstrated professional written and verbal communication skills
-Proficient keyboarding, PC, and Microsoft Word
-Attention to detail
-Ability to communicate effectively with a culturally diverse agent and consumer base
INFORMATION ON DATA ADMINISTRATOR
Administrator of the personal data voluntarily provided by you is Randstad Polska Sp. z o.o. based in Warsaw, Al. Jerozolimskie 92 (Randstad). Personal data shall be processed solely for the purpose of conducting and administering the recruitment processes, particularly in connection with searching for job offers and their presentation, archiving and using the documents containing personal data in future recruitment processes. Data can be shared with entities authorized by law and, after the consent, to the potential employers for the purpose of the recruitment process. You have the right to access to your data and to correct them.